If you need help with Taskora that isn't covered in our help articles, our support team is ready to assist you. This guide explains the different ways you can reach us and what to expect when you do.
Email support
You can reach our support team by email at [email protected]. We aim to respond to all email inquiries within one business day. When writing to us, include your account email address, the name of your workspace, a clear description of the issue you're experiencing, and any error messages or screenshots that might help us understand the problem. The more detail you provide, the faster we can help.
In-app chat
The quickest way to get help is through the in-app chat widget. Select the Help button in the bottom-right corner of any page in Taskora to open the chat. You can search our help articles or start a conversation with a support agent. In-app chat is available during business hours, Monday to Friday, 9am to 6pm GMT. Outside of these hours, you can still leave a message and we will follow up by email.
What to include in your support request
To help us resolve your issue as efficiently as possible, include the following information in your support request:
Your account email address and workspace name
A description of the problem, including what you were trying to do when it occurred
The steps you took before encountering the issue
Any error messages displayed on screen
The browser and operating system you're using
Screenshots or screen recordings (always welcome)
Response times
Our standard response time for email support is within one business day. In-app chat responses during business hours are typically within a few minutes. If your issue is urgent, indicate this in the subject line or opening message. Customers on Business or Enterprise plans may have access to priority support with faster response times—check your plan details in Settings → Billing.
Reporting a bug
If you believe you've found a bug in Taskora, report it to [email protected] with the subject line "Bug Report". Include a detailed description of the unexpected behavior, the steps needed to reproduce the issue, and whether the problem occurs consistently or intermittently. Our team logs all bug reports and uses them to prioritize fixes in upcoming releases.
Feature requests
We love hearing how we can improve Taskora. If you have a feature idea or workflow improvement in mind, send it to [email protected] with the subject line "Feature Request". While we can't guarantee that every request will be implemented, all suggestions are reviewed by our product team and contribute to our roadmap planning.
Help Centre resources
Before contacting support, you may find an answer in our Help Centre at support.gettaskora.com. Our articles cover everything from getting started and managing tasks to troubleshooting common issues and configuring account settings. Use the search bar at the top of the Help Centre to find articles relevant to your question.